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Frequently Asked Questions

Find answers to our most frequently asked questions regarding shipping, warranty,

customisation of lab grown diamond jewellery and etc.

We are in London Court, Perth, Western Australia. Appointments are necessary to ensure we can give our full attention to creating bespoke pieces for you.

All our pieces are custom designed and made-to-order. We require 4 to 5 weeks (from the date of the deposit) to handcraft your order. Please note that this timeframe does not include the shipping time provided by our shipping partner. If you require expedited delivery, we recommend contacting us before placing your order.

Our pieces are handcrafted inhouse by our qualified jewellers, in Perth WA.

We offer complimentary lifetime jewellery cleaning services for all our bespoke pieces. If you are in Perth, make an appointment to drop off your ring at our workshop and have it collected in an hour.

We do not offer refunds, credits, or exchanges for custom-made jewellery. Because of this, we kindly request that you make your custom piece decisions with care. Your satisfaction is important to us, and we want to ensure your happiness. If you are not entirely satisfied with your custom-made pieces, please contact us so we can work together to find the best possible resolution.

We provide a one-time complimentary resizing service for all our custom-made rings purchased within 6 months. Typically, resizing takes approximately 5 to 7 working days under normal circumstances.

All our pieces include a lifetime limited manufacturing warranty, which covers manufacturing defects in your ring under normal wear. There are no charges for repairs related to manufacturing defects. Repairs that are not considered manufacturing defects (e.g., loss, improper care, or damage) will incur a cost. If your repair carries a cost, our team will contact you to confirm the expense before proceeding. If you need assistance in identifying the type of defect, please contact us via email with an image of the piece and a description of the issue.

We provide complimentary insured delivery on all orders within Australia. For international orders under $1,000, we offer flat-rate shipping at $35 using FedEx, UPS, or DHL. Shipping costs related to repairs or resizing will vary on a case-by-case basis. Please feel free to contact us for more information.

Before returning your pieces to us, please get in touch with us for instructions. Once the return process is confirmed, please make sure to:

  • Adequately protect your pieces to prevent any damage during transit;
  • Insure them during shipment by using a reputable courier service;
  • Provide a tracking number for the shipment; and
  • Ensure that a signature is required upon delivery.

We ship internationally to countries worldwide. Please note that you will be responsible for any import duties and taxes imposed by your destination country, which vary based on the item's value and the specific country's regulations.

We understand the significance of security and privacy to you, and we share the same commitment to prioritizing these concerns. Our privacy policy can be found here.

We offer free in-person and virtual consultations (by appointment) for designing bespoke pieces. Since these pieces are specially handcrafted according to your specifications, we require a 20% deposit to begin production.

Have more questions?

Email us your questions and we will respond to you as soon as we can.

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